Shipping Policy

This Shipping Policy explains how we deliver AURAE Wellness products within the United Kingdom and (where available) internationally.

1. UK delivery

• Free standard UK delivery on all orders.
• Estimated delivery: 2–4 business days after dispatch.
• We currently deliver to all UK mainland addresses, including Northern Ireland, Scotland, and Wales.

2. Dispatch times

Orders are typically dispatched within 1–2 business days of payment. Orders placed on weekends or public holidays will be processed the next business day.

If there is any delay in dispatching your order — for example due to stock — we will notify you by email or WhatsApp.

3. Tracking

Where available, tracking information will be provided in your dispatch confirmation email. If you have not received tracking details within 3 business days of ordering, please contact us.

4. International delivery

We currently focus on UK delivery. We may expand to Ireland, Europe, and other international destinations in the future. If you are outside the UK and interested in our products, please contact us at hello@auraewellness.co.uk and we will do our best to help.

5. Lost or delayed deliveries

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the courier and, where appropriate, arrange a replacement or refund.

In line with the Consumer Rights Act 2015, if goods are lost in transit before delivery to you, we are responsible and will arrange a replacement or refund.

6. Contact

For any delivery query, contact us at support@auraewellness.co.uk or via WhatsApp on 07480223081.