Returns & Refunds Policy

We want you to be completely happy with your AURAE Wellness purchase. If for any reason you are not, this policy explains how to return items and receive a refund.

1. Your cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

2. Our extended returns window

We voluntarily extend this legal minimum to 30 days from the date of delivery. If you are not satisfied, you have 30 days to initiate a return.

3. How to return an item

1. Email support@auraewellness.co.uk or message us on WhatsApp within 30 days of delivery.
2. Include your name, order reference, and reason for return.
3. We'll confirm and send you the returns address and instructions.
4. Return the item(s) to us within 14 days of receiving our return instructions, in original packaging where possible.

4. Condition of items

To be eligible for a full refund, items must be:

• Unused and in original condition
• In original packaging where possible
• Complete — including accessories and the user manual

For hygiene reasons, we cannot accept returns of conductive pads that have been used, unless faulty.

5. Refunds

• Refunds are processed within 14 days of us receiving the returned item.
• Refunds are issued to the original payment method.
• We will refund the product cost and the standard outbound delivery charge.
• If you chose a more expensive delivery option, only the standard delivery amount is refunded.
• You are responsible for the cost of returning the item, unless it was faulty.

6. Faulty or damaged items

If your item arrives damaged or develops a fault within the warranty period, contact us immediately. We will arrange a repair, replacement, or full refund (including return delivery costs) in line with your statutory rights under the Consumer Rights Act 2015.

7. Returns address

Please do not return items without contacting us first. Once we have confirmed your return, we will provide the correct returns address. Returns sent without prior agreement may be refused.

8. Contact

For any return or refund query, contact us at support@auraewellness.co.uk or via WhatsApp on 07480223081.